Could Someone Give me Advice on Optimizing Virtual Meeting Quality with Pexip?

General
1

Hello there, :wave:

I am managing a hybrid workplace setup; and we have been using Pexip for a few months to bridge communication between in-office and remote teams. While it is been a fantastic solution overall; I have noticed some issues with video quality and connection stability during larger meetings. I am wondering if anyone has experienced something similar and found effective ways to optimize performance.

We are using a mix of wired and wireless connections across different locations. Could network configuration be playing a role? Would implementing QoS settings make a noticeable difference?

We have an on premises Pexip deployment. How can I determine if our current server capacity is adequate for the number of users we are supporting? :thinking: Are there metrics I should monitor regularly?

Some users report that their video occasionally freezes or audio drops out, but it does not happen consistently. What diagnostic steps should I take to pinpoint the cause?

Also, I have gone through this post; https://www.pexip.com/blog/how-to-improve-video-conferencing-audio-quality-workday which definitely helped me out a lot.

I have read through the official documentation; but I am interested in hearing real world experiences and any tips you have discovered for enhancing performance. Are there best practices for scaling up Pexip that you would recommend?

Thanks in advance for your help and assistance. :innocent:

2

Hi,

Just wondering, but have you checked the logs and “Participant History”, if the people affected by dropped video/audio experience any packet loss? Also, maybe check network logs on your firewalls, if there is any denied traffic. (I have seen people join from the other side of the world, and experience the full thing, whereas my colleague sitting next to me might be using a shady VPN which gets packets dropped if they are in any way suspicious.

Server capacity should be fine as long as you don’t get any errors in the management, such as “Call Capacity Reached” or something similar. The numbers you see are the numbers you kind of get :smiley:

Not sure if I’m on the right track, but maybe this helps you out a bit.

Sincerely,
Arthur