# When the App uses a Webview to embed a WebRTC URL link, there is an error message

**URL:** <https://community.pexip.com/t/when-the-app-uses-a-webview-to-embed-a-webrtc-url-link-there-is-an-error-message/223>\
**Category:** General\
**Created:** [October 27, 2023, 10:22am UTC](https://community.pexip.com/t/when-the-app-uses-a-webview-to-embed-a-webrtc-url-link-there-is-an-error-message/223 "2023-10-27T10:22:45Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![franklin](https://avatars.discourse-cdn.com/v4/letter/f/3e96dc/32.png) [@franklin](https://community.pexip.com/u/franklin)\
**Post date:** [October 27, 2023, 10:22am UTC](https://community.pexip.com/t/when-the-app-uses-a-webview-to-embed-a-webrtc-url-link-there-is-an-error-message/223/1 "2023-10-27T10:22:45Z")

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As title, we got a error message : “This platform is unsupported.”  
Only the Webview is failed, external browser is fine.  
It used to work before, but now it doesn’t.  
We don’t know what is happening.  
Our pexip version is ver30.  
 ![image](https://europe1.discourse-cdn.com/flex005/uploads/pexip/original/1X/79040b53847880679ebdebd664d842aade3579b4.png)

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**Author:** ![alan](https://avatars.discourse-cdn.com/v4/letter/a/a87d85/32.png) [@alan](https://community.pexip.com/u/alan)\
**Post date:** [October 28, 2023, 9:34pm UTC](https://community.pexip.com/t/when-the-app-uses-a-webview-to-embed-a-webrtc-url-link-there-is-an-error-message/223/2 "2023-10-28T21:34:07Z")

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Hello, what is the app you are trying to show in the WebView? Is this a custom app? Is it written with PexRTC? NPM Packages? Something else?

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**Author:** ![franklin](https://avatars.discourse-cdn.com/v4/letter/f/3e96dc/32.png) [@franklin](https://community.pexip.com/u/franklin)\
**Post date:** [October 30, 2023, 3:10am UTC](https://community.pexip.com/t/when-the-app-uses-a-webview-to-embed-a-webrtc-url-link-there-is-an-error-message/223/3 "2023-10-30T03:10:02Z")

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Hi Sir,  
This app is our custom app. We want to use the url like this, “[https://jtgpexconf.jotangi.net/webapp/#/?callType=Video&conference=7277963455&name=test&join=1&media=1&pin=53758995](https://jtgpexconf.jotangi.net/webapp/#/?callType=Video&conference=7277963455&name=test&join=1&media=1&pin=53758995)” to embedded to our iOS app. Our iOS App use the WKWebView(webview) to the in-app browser.  
([WKWebView | Apple Developer Documentation](https://developer.apple.com/documentation/webkit/wkwebview))

Frank

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**Author:** ![franklin](https://avatars.discourse-cdn.com/v4/letter/f/3e96dc/32.png) [@franklin](https://community.pexip.com/u/franklin)\
**Post date:** [October 30, 2023, 4:55am UTC](https://community.pexip.com/t/when-the-app-uses-a-webview-to-embed-a-webrtc-url-link-there-is-an-error-message/223/5 "2023-10-30T04:55:20Z")

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Hi Sir,  
We have already resolved this issue.  
Because the app needs to have camera and microphone permissions enabled in advance.  
Anyway, thanks for your support.  
Frank